About Shell Recharge
Check out everything Shell offers!
The Shell Card
The Shell Card uses near-field communication (NFC) technology via an RFID chip that provides access to EV charging locations.
Using the card for EV charging
Get to know Shell Recharge
Shell’s on-forecourt rapid-charging EV network uses 100% certified renewable energy, providing electric cars with 0-80% charge in 30 minutes.
With 92 charge points and the ambition to increase the network where it’s needed, Shell Recharge provides fleets with convenient ways to charge their electric cars on-the-go, however far they’re traveling.
While recharging, you can use the charge time to enjoy the facilities, grab a refreshment and take a well-earned rest.
What do I do if I lose or damage my Shell Card?
If you lose your Shell Card, please call ONTO immediately on 0800 030 6840 to ensure that the card is blocked from future use and a new card can be ordered for you.
The charge point does not recognise my Shell Card?
There are a few possible reasons: The charge point’s RFID reader may not have read your charge card. If the card is tapped too quickly it can be misread. To avoid this, move the charge card across the reader slowly and change the distance between the card and the reader.
We also recommend taking your charge card out of your wallet when starting/stopping a charge session to avoid “card clash” with other cards in your wallet.
If you continue having issues with using your card, please contact Shell's Customer Service Centre at 0800 731 31 31.
If I need help using a charge point, who can I contact?
If you are at a Shell site and using a Shell Recharge charger please reach out to the in-store retail employees who will help resolve your issue.
If you have an issue with your Shell Card please contact Shell's Customer Service Centre at 0800 731 31 31.
If you would like to report an issue regarding a 3rd party charge point: please contact the operator as mentioned on the charge point or Shell Recharge app via the ‘Support’ section.